1. Return window

You may request a return within 7 days of receiving your order. Items must be unused, in their original packaging, and in the same condition you received them.

2. Eligible items

Most products are eligible for return. The following are non-returnable:

• Items marked as "final sale" or clearance.
• Personal care and beauty products that have been opened.
• Customised or personalised orders.

3. How to request a return

To start a return, contact us through WhatsApp or email with your order number and the reason for the return. We will confirm whether your return is approved and provide instructions on where to send the item.

4. Shipping the item back

You are responsible for the cost of returning the item to us unless the return is due to an error on our part (e.g. wrong or defective item). Please use a trackable shipping service, as we cannot guarantee we'll receive items sent without tracking.

5. Inspection and approval

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return within 3 business days. If approved, a refund will be processed to your original payment method.

6. Damaged or wrong items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with a photo of the item. We will arrange a replacement or full refund at no extra cost to you.

7. Questions

For any questions about returns, reach us at deelisventures@gmail.com or WhatsApp +233 20 708 7743.