De-Elis Ventures
Quality you can trust
Refund Policy
Last updated: August 2026
1. Refund eligibility
Refunds are issued once your returned item has been received and inspected, and the return is approved. To be eligible, items must be unused and in original packaging (see our Returns Policy).
2. Processing time
Approved refunds are processed within 5 business days to your original payment method. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
3. Partial refunds
In some cases, only a partial refund may be granted — for example, if the returned item is not in its original condition, is missing parts, or shows signs of use beyond what is acceptable. We will always communicate the reason for a partial refund.
4. Non-refundable items
Shipping fees are non-refundable unless the return is due to our error. Certain items (opened personal care products, customised orders, and final sale items) are non-refundable.
5. Late or missing refunds
If you haven't received a refund that was approved, first check your bank account again, then contact your payment provider — there is often a processing delay on their side. If you've done this and still haven't received your refund, contact us at deelisventures@gmail.com.
6. Cancellation refunds
If you cancel an order before it has been shipped, a full refund will be issued. If the order has already been shipped, the standard returns process applies once the item is received back.
7. Questions
For any questions about refunds, reach us at deelisventures@gmail.com or WhatsApp +233 20 708 7743.