De-Elis Ventures ("we", "us", "our") operates the De-Elis Ventures online store at deelisventures.com (the "Site"). We are based in Pokuase Katapor Estate, Accra, Ghana. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

We collect information you provide directly to us when you create an account, place an order, or contact us:

• Contact details — name, email address, phone number, and delivery address.
• Order details — the products you order, quantities, and delivery preferences.
• Account details — your email and password (stored securely as a hash).
• Communications — messages you send us via WhatsApp, email, or our contact forms.

When you pay online, your card or mobile money details are handled entirely by our payment processor, Paystack. We never see or store your full card number.

We use your personal information to:

• Process and deliver your orders, and keep you updated on their status.
• Verify your identity and manage your account.
• Send you order confirmations, shipping updates, and payment receipts by email and SMS.
• Provide credit terms to approved customers and track outstanding balances.
• Respond to your enquiries and provide customer support.
• Prevent fraud and keep our records accurate.

We share your information only as needed to run our business:

• With couriers and delivery partners — your name, phone, and delivery address only.
• With Paystack — to process online payments securely.
• With our SMS and email providers — to send you order and delivery notifications.

We do not sell, rent, or trade your personal information to third parties for marketing.

The Site uses cookies and similar technologies to keep you logged in, remember your cart, and understand how the site is used. We use Google Analytics to collect anonymous traffic data (such as pages visited and device type). This data is aggregated and does not identify you personally. You can disable cookies in your browser settings.

We take reasonable steps to protect your personal information using secure storage, access controls, and encrypted payment processing. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We keep your personal information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may ask us to delete your account at any time.

You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise these rights, contact us using the details below, or request account & data deletion here.

The Site is not intended for children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated policy.

For any questions about this Privacy Policy or your personal information, contact us at deelisventures@gmail.com or WhatsApp +233 20 708 7743.