Shipping Policy

We deliver across the entire Greater Accra region and ship nationwide to every region of Ghana via courier. Delivery areas and fees are calculated at checkout based on your selected location.

Shipping fees are determined by your delivery zone and shown clearly at checkout before you place your order. Within Greater Accra, each zone has a fixed fee. For locations outside Greater Accra, a GHS 20 internal handling fee applies, and you pay the courier's delivery charge directly on delivery.

• Within Greater Accra: 1–2 business days.
• Outside Greater Accra: 2–5 business days, depending on courier and location.

Business days exclude Sundays and public holidays. Delivery times are estimates and may vary due to weather, courier schedules, or destination accessibility.

Orders are processed during business hours, Monday to Saturday. Orders placed after hours or on weekends are processed the next business day. We will notify you by email and WhatsApp as your order moves through processing, shipping, and delivery.

Please ensure someone is available to receive the delivery at the address provided. If you are unavailable, we will arrange a re-delivery, which may incur an additional fee.

You can track your order status anytime under "My Orders" in your account. You will also receive email updates at each stage of fulfilment.

If your order arrives damaged, or is lost in transit, please contact us within 48 hours of the expected delivery date with your order number. We will work with the courier to resolve the issue and arrange a replacement or refund as appropriate.

For shipping enquiries, reach us at deelisventures@gmail.com or WhatsApp +233 20 708 7743. See also our Returns Policy and Refund Policy.